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Exin SIAMF - EXIN BCS Service Integration and Management

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Total 40 questions

What is a disadvantage of the hybrid service integrator structure?

A.

Thecustomer can inadvertently develop a long term dependency on the service integration partner.

B.

The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.

C.

The high level of dependencyon the service integrator adds risks to continuity.

D.

The service integrator might be perceived to be biased, even if this is not the case.

It is important to consider culture in any transition SIAM.

What is a challenge related to a culture of collaboration and cooperation?

A.

agreeing a standard approach for prioritizing incidents

B.

designing a common template for reporting

C.

ensuring that service targets for each service provider are the same

D.

service providers bypassing the service integrator