Exin SIAMF - EXIN BCS Service Integration and Management

business relationship management, change and release management, and incident management

monitoring and measuring, incident management, and availability management

portfolio management, business relationship management, and problem management

problem management, change and release management, and monitoring and measuring

SIAM enables effective contracts between the service integrator and the service providers.

SIAM makes service providers accountable for the end-to-end delivery of services.

SIAM provides a single point of control for the integrated delivery of services.

SIAM provides service providers with a tool to support their internal processes.

a corporate governance requirement, for instance a new act

prevention of duplication of resources and activities across multiple service providers

the reduction of Shadow IT

the pace with which changes are made to meet business requirements

Discovery and Strategy

Implement

Plan and Build

Run and Improve

automated test suites for the end-to-end service

integrated change advisory board

removal of waste from the process

trust the service providers and empower them to deliver their services without interference

designing and implementing end-to-end security management

documenting the expected benefits

implementing clear policies for data, tooling and processes

regularly reviewing reports to confirm they are still fit for purpose

as the SIAM model

as the standard for prospective service providers

as means creating a collaborative culture for SIAM ecosystems

complexity

data and information

ownership of the end-to-end process

toolset

clear goals and objectives

knowledge, data and information

roles and responsibilities

world class toolset