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Apple SVC-16A - Apple Service Fundamentals

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Total 57 questions

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

A.

Are anyother computers able to connect to Ethernet at the office?

B.

Have you installed all system software and firmware updates?

C.

How did you damage your Ethernet cable at the office?

D.

Did you change the default network settings?

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

A.

Left speaker

B.

Right speaker

C.

Thermal rubber gasket

D.

Both left and right speaker

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A.

Apple Downloads

B.

Apple Support articles

C.

Third-party search engines

D.

Apple Support Communities

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

A.

64 GB

B.

32GB

C.

16 GB

D.

8 GB

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

A.

On top of an ESD shielding bag

B.

Inside an ESD shielding bag

C.

Inside a cardboard box

D.

On a metal table

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A.

Remove the thermal module.

B.

Install the battery cover.

C.

Remove the SSD carrier

D.

Remove the battery.

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.