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Apple SVC-16A - Apple Service Fundamentals

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Total 57 questions

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

A.

Lift the mylar cover on the SSD.

B.

Peel back the thermal pad on the SSD

C.

On the top case.

D.

On the back of the SSD cable

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

A.

TPT

B.

IPT

C.

CSD

D.

VST

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

A.

Apple Service Diagnostic (ASD)

B.

Notebook Adapter Diagnostic (NAD)

C.

MacResource Inspector (MRI)

D.

Cooling System Diagnostic (CSD)

According to the Apple Troubleshooting theory, at which stage should you run a diagnostic?

A.

After determining the issue is not hardware

B.

After determining the issue is Education Opportunity

C.

After determining the issue is caused by the Environment

D.

After determining the issue is with the device's Software or Hardware

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

A.

Two switches that can be flipped

B.

Two ports that be activated

C.

Two pads that can be shorted

D.

Two buttons that can be pressed

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? (Select three.)

A.

Right speaker

B.

Bottom case

C.

Battery

D.

Logic board

E.

I/O Flex cable

F.

Display clamshell

G.

Input device (IPD) flex cable

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory modules

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

A.

Red

B.

Blue

C.

White

D.

Yellow

How often should the ESD mat be cleaned?

A.

Once a year

B.

Once a week

C.

Once amonth

D.

Every few years