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Salesforce Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B.

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C.

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D.

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A.

The product services sold can undergo future attribute changes

B.

The Product sold is a device accessory such as phone case

C.

The product/service sold is high volume, one time billing event, such as a pay per view

D.

The product services sold will have child features added in the future

E.

The product Service sold has a recurring charge

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A.

Discounts.

B.

Adjustment using Context rules

C.

Promotions

D.

Customizations using CPQ Hooks

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A.

Enterprise Sales Management

B.

Assets based ordering

C.

Mobile subscription Management

D.

Digital commerce

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.

Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A.

An error at runtime no value will be assigned to the attribute “installation Type” on the technical product

B.

No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.

C.

No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product

D.

An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A.

Create price list and price list entries associated with context Rules per region

B.

Create an attribute on business internet offers and use attribute based pricing

C.

Create price list per region and use context Rules to determine the correct Price List

D.

Create base price list and multiple child price list per region

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.

Configure a Callout Orchestration item using the enhanced system interface

D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

A.

Use Cart Based APIs

B.

Use Digital Commerce APIs

C.

Use CPQAppHandler Methods

D.

Use EPC APIs

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A.

Implement the router condition logic in the integration layer as callout task

B.

Map all relevant information to the Customer Facing Service (CFS)

C.

Use action type from fulfillment request lines in the callout condition task

D.

Implement the router condition logic within decomposition layer with more conditions.

E.

Use the Action type from Order items to the Decomposition Relationship Conditions.

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A.

Create one decomposition relationship each from all commercial offerings to the same technical product

B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.

Create one decomposition relationship each via one parent class product from all commercial offerings

D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.