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Salesforce Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam

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Total 77 questions

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A.

Service Account

B.

Place

C.

Premise

D.

Address

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A.

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B.

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C.

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D.

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on location

•After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

A.

Split the order into multiple order and group order items based on the service location

B.

Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C.

Use the CPQ multisite feature and group the service locations and create orders for each group

D.

After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa

Which three are the key offering provided by the change of plan feature in communication cloud.

A.

History of subscription updates and traceability

B.

Supported by digital commerce API

C.

Service Continuity

D.

Migrating in/out from bundle offer

E.

Customer can choose their plan from all pricing books.

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog

What are the three options should consultant configure to meet this requirement

A.

Fields

B.

Calculation Matrix

C.

Price lists

D.

Attribute

E.

Pricing plan

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A.

Keep the number of attribute on the product low, avoid big picklist and direct assignments.

B.

Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

C.

Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

D.

Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A.

To identify the risk of hitting governor limit with the production load

B.

To identify the data error that was not surfaced during testing with subset of data

C.

To identify the metadata related error not previously seen with a subset of data

D.

To understand how long, the data load in production should take

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C.

Accommodate the feature since otherwise business representative will not accept the iteration results.

D.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A.

Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

B.

Use Apex to be able to send the customized payload and interpret the response

C.

Attach an Omniscript ta task and handle the integration manually

D.

Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic