Salesforce Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam
Total 77 questions
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
•They often need to refer back to their documents for routine customer requests
•They are able to handle the majority of customer request themselves despite of current challenges
•Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets
What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
