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Salesforce Salesforce-Slack-Administrator - Salesforce Certified Slack Administrator Exam

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Total 210 questions

You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.

As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.

Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.

Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.

What should you do?

A.

Send a message that includes an @channel and @here to #supplier-bindings.

B.

Send a message that includes an @channel and @everyone to #supplier-bindings.

C.

Send an @everyone in a message to your workspace-wide #general channel.

D.

Direct message your key contact who belongs to the connected channel, so they are directly informed.

The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don’t have a lot of time to attend training.

Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A.

Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

B.

Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.

C.

Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

D.

Survey the Sales team to understand what currently makes their job difficult and determine which apps/integrations and workflows to prioritize.

Your organization is on the Slack Enterprise Grid plan.

Which action can be performed by an Org Owner but not a Workspace Owner?

(Select the best answer.)

A.

Set message retention policies.

B.

Reset all members' passwords.

C.

Manage single sign-on (SSO) settings.

D.

Turn on approved apps.

The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.

As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.

Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?

(Select the best answer.)

A.

files:read

B.

admin.conversations:read

C.

conversations.connect:read

D.

channels:read

You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.

What is a key benefit of setting up a user group for these individuals?

A.

These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.

B.

The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

C.

When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.

D.

Admins can foster a sense of community by creating a group-only direct message (DM).

You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.

How does defining default channels help end users?

A.

Default channels are always required, so members won't miss important updates.

B.

Users are automatically added to a set of private and public channels.

C.

Members and guests can find each other and interact as they're added to default channels.

D.

Default channels orient new members and model channel naming conventions.

Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.

When Large Corp removes users from their IdP, what will happen to their Slack accounts?

A.

Their accounts will be deactivated, but they won’t be signed out of their devices. A session reset is also required.

B.

Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.

C.

Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.

D.

Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won’t be deleted.

You're a Primary Org Owner for a bank’s Slack Enterprise Grid.

Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.

What recommendation should you make?

A.

Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.

B.

Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.

C.

Build a bot that will message members and ask them to remove sensitive customer data in the event that it is shared.

D.

Designate one admin per channel to monitor and report sensitive data to the compliance team.

You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.

What is the best way to do this?

(Select the best answer.)

A.

Use the Discovery API to export all messages and files from the channel.

B.

Use the Audit Logs API to monitor and report on all messages and files from the channel.

C.

Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.

D.

Use the Discovery API to export messages and files from the channel that were sent by your company. Then ask the partners in the Slack Connect channel to do the same.

Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.

What should Anastasia do next?

A.

Ask the Sales team to react with :eyes: when they have read a message.

B.

Identify the most active members and ask them to post more in public channels.

C.

Provide additional learning and host a Slack day.

D.

Instruct Sales managers to use more @channel’s and @here’s in their announcements.