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CompTIA TK0-201 - CTT+ Exam (Certified Technical)

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Total 613 questions

An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?

A.

Ask closed-ended questions that will likely provide an opportunity for more in the group to get involved.

B.

Ask rhetorical questions to involve the entire group by getting them to think deeply, this practice can add emphasis to what is being discussed.

C.

Ask effective, clear, logically sequenced open-ended questions; this will increase learner involvement.

D.

Ask questions and allow learners to call out the answer without calling on anyone specific to ensure all are involved.

An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?

A.

Administer a survey following the course to gauge learner understanding.

B.

Encourage learners to enroll in a subsequent class to reinforce all of the material covered.

C.

Immediately consult the client to determine why a method to monitor learner progress was not included.

D.

Develop appropriate questions to be included during the course to monitor the progress of all learners.

Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?

A.

Generates real-life data

B.

Exposes the cause of performance problems

C.

Allows the data to be anonymous

D.

Yields data that is easily summarized and reported

When writing an exam question, which of the following should be covered?

A.

Study objectives

B.

Pre-requisite knowledge

C.

Inferred knowledge

D.

Course objectives

An instructor decides to divide their class into groups. In order to motivate the learners in the groups the instructor designs the groups and the activity such that thE. (Select TWO).

A.

Learners need to complete a small part of a larger project without seeing the final outcome.

B.

Learners are paired with the members they feel most comfortable with.

C.

Learners have more autonomy over the direction of the activity.

D.

Activity is relevant to the learners job function as it relates to the material.

E.

Skill level is below that of the class, making the activity easy to complete and building the learners esteem.

A learner is asking a question but the instructor does not clearly understand what the learner is asking. Which of the following should the instructor do?

A.

Ask the learner to see the instructor during a break

B.

Answer the question as the instructor understood it

C.

Ask another learner if they understood the question

D.

Ask the learner to repeat the question

Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?

A.

Single response questions

B.

Closed-ended questions

C.

Open-ended questions

D.

Individually directed questions

Which of the following is important when an instructor is leading a group discussion?

A.

Learning is enhanced through interaction and conversation

B.

Designate someone in the group to be the leader

C.

The group's individual knowledge of the members of the group

D.

The amount of time it takes for each group to solve an issue

The BEST method of recording attendance is to:

A.

Compile a roster from end of class surveys.

B.

Pass a roster around during introductions.

C.

Call out a roster for confirmation.

D.

Have learners sign the roster as they enter the class.

An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?

A.

Ask other learners if they had issues with the course.

B.

Offer the learner a refund on the course,

C.

Ask the learner if they had an issue with the course.

D.

Invite the learner back to retake the course.

Which of the following is the BEST benefit of allowing time for introductions at the beginning of class?

A.

Ease tensions associated with many courses.

B.

Enhances the instructor's technical competency.

C.

Helps to determine team building groups.

D.

Determines the class objectives.

An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?

A.

Make the class technology requirements available for the learners before the class.

B.

Buy inexpensive sound cards and headphones and ship them to the learners' locations before the class starts.

C.

Pre-write the speaking portion of the presentation. Use the chat function in the virtual classroom, copying and pasting in relevant sections as they are demonstrated on-screen.

D.

Pre-record the speaking portions of the presentation and make them downloadable from the virtual classroom.

A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?

A.

Review basic concepts with entire group

B.

Provide constructive feedback

C.

Suggest peer tutoring

D.

Avoid calling on those learners

The members of a corporate training department have been asked to conduct an overall organizational training assessment. Which of the following BEST defines the training needs of the organization?

A.

Individual skill gaps noted in performance appraisals

B.

Common mistakes people make when doing their jobs

C.

Number of employees in the company and how many days are allocated to train the company

D.

Reasons for high turnover, high absenteeism, or low performance

A learner is having difficulty completing a particular lab exercise. Which of the following can the instructor do FIRST to help the learner complete the exercise?

A.

Ask the learner why they are having so much trouble with the lab.

B.

Verify the learner's steps; guide the learner through the next uncompleted steps by using encouraging words.

C.

Ask the learner to watch as the instructor completes the exercise first, and then reset the exercise so the learner can complete it.

D.

Quickly create a task list on a whiteboard providing more clear step-by-step instructions for the whole class to use.