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SAP C_C4H520_02 - SAP Certified Application Associate - SAP Field Service Management 2005

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Total 80 questions

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?

A.

The equipment is reported as Operational.

B.

The equipment has NO previous history.

C.

The equipment does NOT have Moment-Sets.

D.

The equipment does NOT have an external ID.

After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question.

A.

Delete other versions.

B.

Reactivate other versions.

C.

Deactivate other versions.

D.

Export other versions.

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

A.

Decline

B.

Review

C.

Duplicate

D.

Request change

Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

A.

Query data for reporting purposes.

B.

Import data from external systems.

C.

Export data for backup and archiving.

D.

Manage master data in an ERP system.

E.

Create new data object records.

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

A.

Click and release the assignment.

B.

Check the availability of the technician.

C.

Drop the activity onto the technician.

D.

Identify a suitable technician by skills.

Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Field Service Performance Dashboard

B.

Field Service Smartforms and Feedback

C.

Field Service Capacity Overview

D.

Field Service Checkout Report

What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

A.

Action

B.

Conditions

C.

Execution count

D.

Event

E.

Variables

What information is stored in the QR code used in the Customer Self-Service portal?

A.

Customer Self-Service portal URL

B.

Moment-Sets specific short URL

C.

SAP Field Service Management URL

D.

Equipment specific short URL

Which report template can you use to visualize the time, material, and expenses linked to an activity?

A.

Time and Material Journal

B.

Service Checkout

C.

Service Call

D.

Checklist

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

A.

Can only be defined for mobile screens

B.

Can be used for field validation expressions

C.

Able to display custom translations

D.

Can define color coding

E.

Used to display, hide, sort, and group fields