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SAP C_C4H520_02 - SAP Certified Application Associate - SAP Field Service Management 2005

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Total 80 questions

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

A.

Text Input, Description, Picker, Status

B.

Text Input, Picker, Status, Series

C.

Text Input, Status, Series, Formula

D.

Text Input, Picker, Series, Attachment

E.

Picker, Status, Series, Number Input

What is one of the main use cases for a Smartform?

A.

Provide smart progress feedback to the dispatcher.

B.

Generate a list of service team availability.

C.

Capture customer feedback.

D.

Provide a script for service execution.

Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.

A.

Quotation

B.

Expenses

C.

Efforts

D.

Work time

E.

Mileage

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

When you need to send an engineer to the customer

B.

When you need to set up a meeting with the customer

C.

When you need to record a problem for the customer

D.

When you need to plan an appointment at the customer