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SAP C_C4H520_02 - SAP Certified Application Associate - SAP Field Service Management 2005

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Total 80 questions

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

A.

Cloud-based using SAP Cloud Platform Integration

B.

Cloud-based using the FSM Cloud Connector

C.

On-premise-based using SAP Process Integration

D.

On-premise-based using the SAP CRM middleware

What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

A.

Generate QA reports with the captured data.

B.

Generate checklist reports for the customer.

C.

Assist technicians to record time and materials.

D.

Assist technicians to capture resolutions.

What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.

A.

It is used to hide a Smartform from the mobile device.

B.

It is used to change Smartform mode from development to active.

C.

It is used to hide specific chapters.

D.

It is used to hide specific elements.

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

A.

Equipment

B.

Service call

C.

Activity

D.

Business partner

E.

Purchase order

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

A.

Perform system monitoring.

B.

Define service workflows.

C.

Edit Smartform templates.

D.

Maintain session configuration.

Where can service workflow steps be used in SAP Field Service Management?

A.

In customer self-service when submitting a self-service request

B.

In the Web application when planning a service

C.

In SAP Crowd Service when dispatching a service call

D.

In the mobile application when executing an activity

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A.

Booking material for a specific service call and defined location

B.

Defining which material the customer needs to purchase before the technician can start the work

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

A.

Data transfer object (DTO)

B.

Object type

C.

Sample chart

D.

Query

Which objects can be synchronized and viewed on the mobile app?

A.

Project, Skills, Service Call

B.

Activity, Project, Opportunities

C.

Activity, Business Partner, Skills

D.

Activity, Service Call, Quotations

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A.

Create a follow-up activity from the Expenses page.

B.

Create a follow-up activity from the Efforts page.

C.

Create a follow-up activity from within the service call.

D.

Create a follow-up activity from the Smartform page.